Below is a list of frequently asked questions about buying and owning a traditional wooden hot tub.  If you are unable to find an answer to your question here please feel free to contact us and we will do our best to help you.

How frequently do I need to change the water?

We recommended that you change the water after 3 uses and suggest showering prior to hot tub use.

Do I need to use any chemicals to keep the water clean?

No. However we do suggest that all inside wooden surfaces are brushed over with the sanitiser powder as soon as the hot tub is emptied.

How long does it take to get the water up to temperature and how many logs are needed?

It takes about 2-4 hours to heat the water to temperature, depending on the hot tub size and the quality of the firewood. The CUBE Heater usually needs refilling around four times to heat the water to temperature. We recommend that you stir the water occasionally to maintain even heating.

How do I clean the ash out of the Wood Fired Heater?

Every Heater comes with its own ash box which is used to remove the ash between uses. This ash box should not be left in the heater whilst in use.

How long would you expect the hot tub to last?

All our hot tubs are manufactured using durable, slow growing Baltic pine which is then treated using the patented Thermowood process. Given good maintenance our hot tubs should provide at least 30 years of use. Please see our ‘ThermoWood’ section on our website.

What does the tub need to stand on - do I need to do much site preparation?

See ‘Installation’ section on our website for details on this.

Can the hot tub be placed on existing decking?

This is not advisable due to weight of the tub once filled. We recommend the hot tub is placed on compacted gravel or a concrete base. Please see the ‘User Guide’.

Will the wood shrink in a dry summer if the tub isn't used or if the hot tub is left empty for some time?

The patented Thermowood design means that wood shrinkage is reduced considerably compared with other timbers used in hot tubs. We do recommend that the hot tub is left full at all times other than during cleaning. If during the winter the hot tub is not in use and there is a risk of the water in the hot tub freezing it should be emptied.

Does the wood need treating?

Hot tubs do not need protecting as they are manufactured using Thermowood which has a beautiful brown colour. If you want to maintain the same shade of brown, the outside of the barrel should be oiled about once a year with tree oil that contains UV protection, or with tar balsam. The inside walls should not be treated with any preservatives.

Does the flue get hot?

The inner chimney flue will get hot however bathers are protected from this by a chimney heat protection barrier which surrounds the flue.

How can I pay for my hot tub?

We accept payment by debit card, cheque or credit card (3% surcharge).

How much do I pay with my order?

We request full payment with your order please.

How long will it take to get my hot tub once I've ordered it?

We aim to deliver your hot tub within 28 days of your order.

Does the tub come ready assembled?

The main barrel come full assembled only leaving you to attach the CUBE heater and flue with the help of the included user guide. This usually takes about an hour once the hot tub is in position.

Do you offer any guarantee?

We offer a warranty for 12 months from the date of supply on all defects. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party or use otherwise than as recommended.

Can they be used all year?

Certainly. In fact, we think that the best experience is on a frosty and starlit evening, or even in the snow. It’s a great feeling relaxing in the hot water surrounded by friends and with steam rising from the water and smoke gently billowing from the flue.                

What advantages are there for a wood-fired hot tub?

Our wood-fired hot tubs are simple, quiet, economical and efficient. Using logs means that they are much more ecological than alternative heating methods. They can be positioned absolutely anywhere, by a mountain stream, at the bottom of a garden, as part of a decked design…anywhere!