The boring stuff…

1 Formation of the contract

1.1 These terms of sale apply to all goods supplied by The Wooden Hot Tub Company, a subsidiary of Friday Island Ltd registered in England and Wales no. 01519630 (the Supplier).

1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and sends you confirmation in writing or by email to the address or email address you have given. Once the Supplier does so, there is a binding legal contract between us.

1.3 The contract is subject to your right of cancellation (see below).

1.4 The Supplier may change these terms of sale without notice to you in relation to future sales.

2 Description and price of the goods

2.1 The description and price of the goods you order will be as shown on the Supplier’s current website or price lists at the time you place your order.

2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible, and advise on a delivery date.

2.3 Every effort is made to ensure that prices shown on the Supplier’s current website price list are accurate at the time you place your order.

2.4 The price of goods ordered are inclusive of VAT.

3 Payment

The method of payment required is bank transfer.

4 Delivery

4.1 The goods you order will be delivered to the address you give when you place your order. We do not accept deliveries outside of mainland UK.

4.2 If our delivery cannot be made to your address, the Supplier will inform you as soon as possible.

4.3 The supplier will arrange a delivery time and date which will require signature on delivery. If the buyer or representative is not present at this pre-organised date and time, a second delivery charge will be levied for the next available delivery.

4.4 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.

4.5 You will become the owner of the goods you ordered and responsible for risk of loss of or damage to them once they have been delivered to you.

5 Your right of cancellation

5.1 You have the right to cancel the contract at any time up to the end of seven working days after you receive the goods (see below). A working day is any day other than weekends and bank or other public holidays.

5.2. To exercise your right of cancellation, you must give written notice to the Supplier by hand or post, or email, at the address, or email address shown below, giving details of the goods ordered and (where appropriate) their delivery.

5.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Kirami at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

5.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or recredit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.

5.5 If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.

6 Warranty

6.1 All goods supplied by the Supplier are warranted free from defects for 24 months from the date of order confirmation. This warranty does not affect your statutory rights as a consumer.

6.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party use otherwise than as recommended by the Supplier. Failure to follow the Supplier’s instructions, or any alteration or repair carried out without the Supplier’s approval.

6.3 If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, you should notify the Supplier in writing at the address or email address shown below.

7 Data protection

7.1 The Supplier will take all reasonable precautions to keep the details of your order and payment secure, but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.

8 Applicable law

These terms of sale and the supply of the goods will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.

The Wooden Hot Tub Company
Spine Rd Entrance
Poole Keynes
Cirencester
Glos
GL7 6DZ

T: 01285 770082
E: relax@thewoodenhottub.co.uk